Frequently asked questions

About MobileX

Mobilexphone.com is a service that buys your used electronics locally. We provide our customers with an easy way to sell their unwanted electronics without the hassle and risks associated with auctions.

We understand that you might feel uneasy about sending us your item(s). However, here at MOBILEXPHONE, nothing matters more to us than providing a phenomenal experience while creating customer value and building a relationship of trust with our customers. Rest assured that MOBILEXPHONE understands and acknowledges the trust our customers put into our business. We continuously strive to ensure that we deliver to our customers securely and in a timely manner. These actions are taken understanding the time invested into the development, organization and entrepreneurship of this website is focused to ensure it is both user friendly and offers top dollar for your electronics, it would be a bad business decision on our part not to honor our promise and your trust.

Evaluation Process

The electronics are evaluated via multiple steps. The first is making sure that the model you have selected is accurate compared to the device delivered. We assess the physical condition of the item(s) to see if the category you selected matches its description. We look for scratches, dents, etc. We also look to see if the item(s) is real or counterfeit, as well as if there was any tampering to the device. Your item(s) is then checked for water damage and the battery life is also tested. Lastly, we look to make sure that all passwords are removed so we can reset the phone and wipe out all personal information. If your assessment was accurate, we will send you the money in the method selected. If not, we will offer you a new price, which you can accept, or ask for your item(s) back. Rest assured, at MOBILEXPHONE, we will always give you the most value for your item.

We do not need your SIM card in order to evaluate your item. Please remove your SIM card prior to sending us the phone. If you forget, don’t worry, we will dispose of your SIM card during our evaluation of your phone.

A phone that is “unlocked” is one that is not associated to a carrier. As we do offer more money for phones that are “unlocked”, you can ask your carrier to unlock your phone for you and then submit it as an “unlocked” phone. You would have to reach out to your carrier to see if they can unlock the phone for you.

In the event that you do not agree with the evaluation of your phone, you can ask for a reinspection where a fresh pair of eyes will evaluate your phone and see if they agree with the evaluation that was done already or if they can increase the offer amount.

Payment

We currently offer five methods of payment – Cash App, Apple Pay, Zelle and
Venmo. You’ll be asked to indicate your preference when you come to the store.

Selling to MOBILEXPHONE

No problem, just select a condition that you feel is accurate. Once we receive your item(s), we will evaluate it and adjust the offer accordingly.

Please note that the final offer price could end up being higher or lower.

No. There is no limit, you can sell as many items as you want. However, for bulk sales (10 or more items), please contact us first before creating an offer. All bulk sales are subject to final approval and may be cancelled for any reason whatsoever as deemed necessary.

Yes. We personally see to it that every item that comes into our office is wiped of all data per NIST standards.

Most items have their model number provided in the “About” area of the device’s settings. This information may also be found with your previous cellular carrier and is commonly provided when requested

Only the selected items, no accessories needed.

We do not need your SIM card in order to evaluate your item. Please remove your SIM card prior to sending us the phone. If you forget, don’t worry, we will dispose of your SIM card during our evaluation of your phone.